Amiriu Refund Policy

At Amiriu, we want you to be completely satisfied with your purchases. If you’re not happy with an item, we offer a straightforward refund process designed to be fair, transparent, and efficient. This Refund Policy outlines the conditions, timelines, and steps for requesting a refund, as well as exceptions and special cases to help you understand your options clearly.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

  • Timeframe: You must submit a refund request within 30 days of the delivery date of your order. Requests received after this period will not be processed, unless the item is defective or was shipped in error (see Section 4 for details).
  • Item Condition: The item(s) must be in their original, unused, and undamaged condition—this includes:
  • All original tags, labels, and packaging intact (e.g., shoe boxes, dust bags for leather goods, garment tags for ready-to-wear).
  • No signs of wear, washing, alteration, or damage (e.g., scuffs on shoes, stains on clothing, scratches on leather accessories).
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your order confirmation email) or a copy of the packing slip included with your shipment.
  • Exceptions: The following items are non-refundable under any circumstances:
  • Final-sale items (clearly marked as “Final Sale” on the product page at the time of purchase).
  • Personalized or custom-made items (e.g., monogrammed leather goods, tailored clothing with custom measurements).
  • Hygiene-sensitive accessories (e.g., face masks, hair accessories, earrings—unless they are defective and unused).

2. How to Request a Refund

Follow these steps to submit a refund request:

  1. Initiate the Request: Contact our customer service team at [email protected] with the following information:
  • Your full name and order number.
  • The name and SKU (if available) of the item(s) you want to return for a refund.
  • A clear reason for the refund (e.g., “item doesn’t fit,” “changed my mind,” “received wrong item”).
  • Optional: Photos of the item (and packaging) if you’re reporting a defect or damage.
  1. Receive Return Instructions: Our team will review your request within 24-48 business hours and send a confirmation email with:
  • A pre-paid return shipping label (for orders within the contiguous U.S.—international customers may need to cover return shipping costs, unless the item is defective).
  • The address of our warehouse where you’ll ship the item(s).
  • A unique return authorization (RA) number—please write this number on the outside of the return package (missing RA numbers may delay processing).
  1. Ship the Item(s): Pack the item(s) securely in their original packaging (or a similar protective package) and attach the pre-paid shipping label. Drop off the package at the designated carrier location (e.g., USPS, FedEx) within 7 days of receiving the return instructions—delays beyond this period may affect your refund eligibility.

3. Refund Processing Timeline & Method

Once we receive and inspect your returned item(s), we will process your refund according to the following timeline:

  • Inspection Period: Our warehouse team will inspect the returned item(s) within 3-5 business days of delivery to confirm they meet the eligibility criteria (unused, original condition, with tags).
  • Refund Approval/Rejection: If the item passes inspection, we will approve the refund and send you a “Refund Approved” email. If the item fails inspection (e.g., damaged, missing tags), we will send a “Refund Rejected” email with an explanation—we may offer to ship the item back to you (at your cost) or donate it, depending on your preference.
  • Refund Disbursement: Approved refunds will be issued to the original payment method used for the purchase:
  • Credit/debit cards: Refunds typically take 5-7 business days to appear in your account (processing times may vary by your bank or card issuer).
  • PayPal: Refunds are usually credited within 2-3 business days to your PayPal balance.
  • Gift cards: Refunds will be issued as store credit to a new Amiriu gift card, which will be emailed to you within 1 business day of approval.
  • Shipping Costs: Original shipping costs (for the initial delivery) are non-refundable, unless the refund is due to our error (e.g., wrong item shipped, defective item—see Section 4). Pre-paid return shipping labels provided by Amiriu (for U.S. orders) will not be deducted from your refund.

4. Refunds for Defective, Damaged, or Incorrect Items

If you receive an item that is:

  • Defective: Has a manufacturing flaw (e.g., broken zipper, loose stitching, faulty hardware) out of the box.
  • Damaged: Was damaged during shipping (e.g., torn packaging, scuffed shoes, stained clothing).
  • Incorrect: Not the item you ordered (e.g., wrong size, wrong color, wrong style).

You qualify for a full refund (including original shipping costs) and will not be required to cover return shipping costs (even for international orders). To request this refund:

  1. Contact us at [email protected] within 7 days of delivery (instead of 30 days) with your order number, photos of the defective/damaged/incorrect item (and packaging), and a description of the issue.
  2. We may ask you to return the item (with a pre-paid label) or, in some cases, provide a photo-only verification (for small defects) to speed up processing.
  3. Approved refunds for these cases will be processed within 3 business days of verification, with no inspection delays (we trust your report of our error).

5. Special Cases & Exceptions

  • Cancelled Orders: If you cancel an order before it is processed (packaged or shipped), we will issue a full refund within 24 hours of cancellation. If the order has already been shipped, you will need to follow the standard return and refund process outlined in Sections 2-3.
  • International Orders: International customers are responsible for return shipping costs and any customs duties or taxes incurred on the return—we recommend using a trackable shipping method, as we are not liable for lost international return packages.
  • Holiday Returns: For orders placed between November 1 and December 25 (for holiday gifting), we extend the refund window to 60 days from the delivery date—this allows time for gift exchanges and post-holiday returns.
  • Lost Return Packages: If your return package is lost in transit, please provide the carrier’s tracking number to our customer service team (via [email protected]) — we will work with the carrier to locate the package. If the package is confirmed lost, we may approve a refund at our discretion (proof of shipping may be required).

6. How to Contact Us About Refunds

If you have questions about your refund request, need help with the return process, or want to check the status of an approved refund, please contact our customer service team:

Thank you for choosing Amiriu. We understand that returns and refunds can be inconvenient, and we strive to make the process as smooth as possible. If you have feedback on how we can improve our refund policy, please share it with us—your input helps us serve you better.