Amiriu Shipping Policy
At Amiriu, we strive to ensure your orders are shipped promptly and delivered safely, so you can enjoy your new ready-to-wear, shoes, leather goods, or accessories as soon as possible. This Shipping Policy outlines our shipping process, available destinations, delivery timelines, shipping costs, and how we handle shipping-related issues—with no free shipping offerings included. Please review the details below to understand what to expect when placing an order with us.
1. Shipping Destinations
We currently offer shipping to addresses within the contiguous United States, Alaska, Hawaii, and select international countries. To confirm if we ship to your location, enter your shipping address during the checkout process—if your destination is not supported, you will be notified before completing your order. Please note that for international shipments, additional regulations (such as customs clearance) may apply, and these are the responsibility of the recipient.
2. Order Processing Time
Before your order is shipped, it goes through a processing phase to ensure accuracy and quality. Order processing typically takes 1-2 business days (Monday-Friday, excluding weekends and major holidays like Christmas, Thanksgiving, and New Year’s Day). During peak periods—such as holiday sales or new collection launches—processing time may be extended to 3-4 business days, and we will notify you via email if there are any delays beyond this timeframe. Once your order is processed and shipped, you will receive a shipping confirmation email with details to track your package.
3. Shipping Methods & Delivery Timelines
We partner with trusted carriers (including USPS, FedEx, and UPS) to offer reliable shipping options. The available shipping methods and their estimated delivery timelines depend on your shipping destination:
For U.S. Destinations
- Standard Shipping: This is our most common shipping method for orders within the contiguous United States. After processing, standard shipping typically takes 3-5 business days for delivery. For Alaska and Hawaii, standard shipping timelines are extended to 5-7 business days due to geographic location.
- Expedited Shipping: If you need your order sooner, expedited shipping is available for an additional fee (calculated at checkout). After processing, expedited shipping delivers within 2-3 business days for the contiguous United States. Alaska and Hawaii may have slightly longer expedited timelines (3-4 business days).
For International Destinations
- International Standard Shipping: For supported international countries, we offer international standard shipping. After processing and customs clearance (which can take 1-3 business days, depending on the country), delivery typically takes 7-14 business days. Please note that customs clearance times are beyond our control and may cause unforeseen delays—we recommend checking with your local customs office if your package is held.
- International Express Shipping: A faster international option is available for select countries, with delivery taking 3-5 business days after processing and customs clearance. This method also incurs an additional fee, which is calculated at checkout based on your destination and order weight.
4. Shipping Costs
Shipping costs are calculated at checkout based on several factors, including your shipping destination, the weight and dimensions of your package, and the shipping method you select. There are no free shipping offerings for any order, regardless of order value, destination, or shipping method. To view the exact shipping cost for your order, add items to your cart, enter your shipping address, and select your preferred shipping method— the total shipping cost will be displayed before you complete your purchase.
For international orders, please note that shipping costs do not include customs duties, taxes, or import fees. These additional charges are imposed by your local government and are the sole responsibility of the recipient. You will be required to pay these fees directly to the carrier or customs office when your package is delivered.
5. Package Tracking
Once your order is shipped, we will send a shipping confirmation email to the email address associated with your order. This email includes a unique tracking number and a link to the carrier’s website, where you can monitor the status of your package in real time. Tracking information may take 24-48 hours to update on the carrier’s website after you receive the shipping confirmation, so we recommend checking back after this period if you do not see immediate updates. If tracking information shows no activity for more than 3 business days, contact our customer service team for assistance.
6. Shipping-Related Issues
We work closely with our carriers to minimize shipping issues, but occasionally delays, lost packages, or delivery errors may occur. Here’s how we address common issues:
Delayed Packages
If your package does not arrive within the estimated delivery timeline, first check the tracking information for updates—carriers may experience temporary delays due to weather, high volume, or logistical issues. If tracking shows no progress for 3 business days (U.S.) or 5 business days (international), contact us at [email protected] with your order number and tracking number. We will investigate the delay with the carrier and provide you with updates until your package is delivered.
Lost Packages
A package is considered lost if tracking shows no delivery confirmation and the carrier confirms it cannot be located. For U.S. orders, we will initiate an investigation with the carrier 7 days after the estimated delivery date. For international orders, this investigation begins 14 days after the estimated delivery date. If the carrier confirms the package is lost, we will offer you two options: a full refund for your order (including shipping costs) or a replacement of the items (if in stock).
Incorrect Delivery Addresses
It is your responsibility to provide an accurate and complete shipping address during checkout, including street name, apartment/unit number (if applicable), city, state/province, postal code, and country. If a package is returned to us due to an incorrect or incomplete address, we will notify you via email. You will be required to pay a re-shipping fee to have the package sent to the correct address—if you choose not to re-ship, we will issue a refund for the order value (excluding the original shipping cost).
7. Contact Us About Shipping
If you have questions about shipping, need help tracking your package, or want to address a shipping-related issue (such as a delay or lost package), please contact our customer service team at [email protected]. Include your order number and, if applicable, your tracking number in your email to ensure we can assist you quickly. We aim to respond to all shipping inquiries within 24 business hours (Monday-Friday, 9:00 AM–5:00 PM EST).